Planning to Recover Your Service Desk

In the informative infographic “Continuity of the Service Desk — Planning for the Future,” the Service Desk Institute poses the following question: “What would happen to your service desk if disaster struck?”

It’s a good question for every business to consider, because when your business experiences downtime, so do your customers, and they’re likely to move on to another provider in your absence.

So ask yourself:
  • Does your company have a business continuity plan in place?
  • Has your business continuity plan been tested?
  • How well does your business continuity plan work?

Check out how other businesses answered these pressing questions in the infographic here or start preparing your business for a disaster here.