[VIDEO] Lessons Learned from Disaster Recovery Expert Dianne Stephens

In our video "The Importance of Testing" our disaster recovery solutions engineers discuss the whys of testing. But when it comes time to test, what next? Disaster recovery specialist Dianne Stephens, who has worked with us on a Mobile Recovery Center test, discusses her experience in our latest video. Below are some testing best practices we've gleaned from our interview with Dianne.





Determine Business Continuity Concerns to Address During the Test


Every company has unique business continuity concerns, whether it's remaining compliant with federal regulations, maintaining access to supply chains or restoring crucial data.

When Dianne tested with us, her number one priority was making sure her client, a call center, had a functional workspace and voice and data connectivity. By testing in a Mobile Recovery Center equipped with voice and data technology, she was able to ensure that her client's business continuity needs were addressed.

Let the Professionals Field the Tough Questions


During a live test, it's likely that participants will have questions about the disaster recovery plan in general or the solutions specifically.

While your disaster recovery team may be well equipped to answer many of these questions, it's ideal to have a representative on hand who is familiar with your disaster recovery solutions to answer more technical questions.

For example, during the test Dianne conducted with Rentsys, she took full advantage of the Rentsys staff's technical knowledge to make sure that the call center personnel were able to seamlessly take customer calls. As a result, the test was completed successfully, despite a severe storm rolling through the area.

Inform Employees and Customers of Your Business Continuity Plan


Not only is testing essential to the success of your disaster recovery plan, but it also shows your employees and clients that you're proactive about remaining operational in the event of a business disruption.

By involving them in the testing process, you demonstrate to them that they are a valuable component of your business. In addition, allowing your customers and clients to carry out your disaster recovery plan in a testing environment gives them an opportunity to point out ways to improve your plan.

Do you have any other testing best practices to share? Let us know in the comments!