Q&A: Black Knight Financial Services Talks BC/DR Testing on the Go

Four men sitting around table with TV screens in background
Black Knight Financial Services' BC/DR Test 
When most people attend the Disaster Recovery Journal (DRJ) Spring World conference, they plan to attend sessions to enhance their knowledge of business continuity and disaster recovery (BC/DR) best practices or browse through the exhibit hall to check out technological advances in the industry. The team at Jacksonville, FL-based Black Knight Financial Services had a more ambitious schedule — they decided to perform a BC/DR test between show activities. 

Black Knight, which is a customer of ours, had heard that we’d be deploying one of our Mobile Recovery Centers (MRCs) to DRJ Spring World to showcase our new Crisis Command Center configuration. With some test deadlines looming, Black Knight approached us about scheduling a test at the show. When we say we have a flexible testing schedule, we mean it, so we made it happen.

After the test, we had a chat with William Russ, Business Continuity Analyst for Black Knight, to talk about Black Knight’s experience with testing on the go. Here’s what he had to say.

Q: What was the objective of the test?
A: Our objective was to simulate a disaster in our primary facility requiring recovery of the enterprise business continuity office at a remote facility to direct crisis management operations and any critical business continuity support functions.

Q: Who participated?
A: Five business continuity specialists and one call center support manager participated in the exercise.

Q: What functions did you test?
A: The tested functions included:
  • VPN connectivity into our backup data center network
  • Network speed test — both Wi-Fi and cabled Ethernet
  • Emergency notification system activation
  • Five-way live video conferencing between Little Rock, AR; Jacksonville, FL; and Orlando, FL MRC locations
  • VoIP softphone capability
  • Logging in to five critical systems to verify data entry and reporting capability

Q: What did you learn from the test?
A: This was the first time most of the team had ever utilized an MRC and we were quite pleased with the facility, its capabilities and the Rentsys support team. 

Q: What was the most surprising thing the test revealed?
A: The most surprising thing about our exercise is that everything went off without even one hitch!  Also, we were impressed by the network speed back to our company network and the helpfulness of the Rentsys team.  

Quote from William Russ, Business Continuity Analyst, Black Knight Financial ServicesQ: What will you do differently next time?
A: While management was invited to participate in this exercise, a last-minute scheduling conflict required changing some of the participants. We will invite more management to participate next time for higher corporate visibility.

Have you had a unique BC/DR testing experience? We want to hear about it! Let us know in the comments. 

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